FREQUENTLY ASKED QUESTIONS
- We ship worldwide to over 150+ countries!
- Orders to the United States usually take 12-20 business days to be delivered to you and we usually ship within 5 business days.
- Depending on where you live, demand, slow postal services, and shipping delays, shipping may take up to 1 month for international orders to arrive at your destination.
- Shipping time might vary depending on location, shipment method and other factors. Please contact us at firstname.lastname@example.org for specific shipping times
- Currently, we only offer EXPRESS SHIPPING to United States.
Express shipping to United States average 6-8 business days.
- We offer free standard shipping for all orders worldwide.
- Express Shipping to the United States costs a flat rate of $7
Tracking numbers will be provided with your shipping notification email once the order is processed. However, please note that the tracking number sometimes do not update right away and tracking to certain countries only update upon arrival within the country. You can track your package through our website here.
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates. Any orders made AFTER November 15th have no promise to arrive on time for Christmas due to the long delays at the post office this time of the year!
- We cannot issue refunds once the order is shipped. However, if you contact us quickly after making the order, we can cancel your order and issue you a refund.
- We offer free returns/exchanges if there are any defects associated with the merchandise that are a result of our fault. If a problem is present, please inform us within a week of receiving.
- If you ordered an item with sizing issues, please contact us for more information on how you can exchange the item in a different size.
We are a US based company and our prices are based in USD. However, we've included a currency converter on our website that automatically converts this price to your local currency! Upon checkout, the prices will be converted back and charged in USD. If you are using a credit card with any currency other than USD, there may be slight discrepancies between what you're charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.